This was the cover of the INVESTORS BUSINESS DAILY (IBD) for
April 10, 2017.  The subhead read, “Most
stores face day of reckoning as Amazon-led onliners seize sales; to survive,
they must change – now.”
The in-depth article mentioned the facing crisis as
retailers such as Sears, Kmart, Payless, Bebe Stores, and others face closing
their doors and going completely online. 
We saw this with Coldwater Creek, a company which closed all brick and
mortar, but continued to sell online and out of catalog.  I do not think it necessarily means retail is
going away, but I agree with those interviewed in the article that things must
change.
While I do my own dent in the online sales world, I also
love stores.  I love the experience of
going in…trying on clothing and shoes; learning and testing new beauty
products; and discovering new gift ideas. 
I just believe some stores lost physical contact with the customer.  They ceased excellent personal customer
service, and allowed the shopping experience to become stressful and not fun.
I have observed one company which is opening, not closing,
new stores throughout the country is SOFT SURROUNDINGS.  They present a store which is beautifully
decorated from displays to bathrooms to dressing rooms; the service is personal
and not stressful; the stores hold clothing, accessories, and beauty products
in again a beautiful beauty area where most will hire an expert.  If they do not have the garment in your size,
they get it ordered quickly and easily right there.  All of the perks of shopping a high department
store are on site at Soft Surroundings…comfortable chairs for the husband to
sit in and cold water for refreshment in the dressing room…not to mention
beautiful clothes at reasonable prices and good customer service.  Obviously, this is working for now.
For those of you who are mostly shopping online now…what
would it take for you to be loyal to a store front again?  Do you believe all brick and mortars will go
away?  Who does it well; and who needs to
change?

Let’s help them out with our opinions!
Thanks!

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