When I entered ULTA in the NORTHWOODS SHOPPING CENTER, POPPY KING was surrounded by adoring customers and a bevy of Ulta sales representatives. “She is just lovely,” one of the employees told me. “She is gracious and impressive in every way.”
I sat to the side and watched Poppy, 42, with her fan base while waiting for our scheduled interview time…and soon, I agreed completely, she is just lovely. Her Australian accent and confidence are intoxicating and she showed respect and concern for each individual.
I asked her to share the most important lesson learned through years in business and after a little thought, she said, “The customer really is always right. You can tell them what you recommend, but if they are uncomfortable with that choice, ultimately they are right with the decisions they make. Any business needs to learn that.”
I gave her a series of rapid fire questions about women in midlife and their lipstick. Here are the Poppy Words of Wisdom:
Matte or Gloss? For women over 40, matte is the better recommendation with just a touch of occasional gloss.
Lipliner? It is a tool, not a rule. It is an individual taste matter…acquired by some and rejected by others.
Lip Plumpers? Good or not? Better to think shimmer…light does make for a fuller lip, so it is better to think illumination….more about that below.
Red Lipstick? Red lips are good for any age, however, if you wear red, tone down the other accessories. Do not go overboard. Red lipstick is the statement.
Nude lips…ok? It is best to have something on your lips. A dewy, hydrated lip is youthful and gives a healthy appearance.
Finally, I asked Why San Antonio for personal appearances? With a big smile, she said San Antonio is one of her largest selling markets and she wanted to come thank and work with the customers personally!
After listening in to one conversation, I asked a customer why she liked the lipstick so much. She said, “You don’t use it, do you? Or you wouldn’t ask that. It is the best.”
Sometimes it is tough to get a quote!
I was most impressed with her ICE QUEEN LIPSTICK. Poppy calls it “a touch of fairy dust”…illuminating any area it touches.
And, HELLO SAILOR enhances original, natural lip color and looks like you put a color on…but didn’t! I know it looks blue…but doesn’t go on blue.
Check out her complete line HERE….and thanks to Poppy for spending time with me and our city!